After your order, you will receive a confirmation via e-mail.
Citymesh will send you your sim card by post.
Do not forget to mention a correct e-mail address because the configuration data will be send by e-mail.
After you receive your sim card, please contact us by phone so that we can activate your sim card:
- If you asked for a transfer of your existing number, wait for the moment when your old sim card stops working to insert your new sim card in your device (note: if you have a prepaid mobile number, please contact us only when you have almost finished your call credit, that way you won't lose your money).
- If you asked for a new number, you can put your sim card into your mobile phone 2 hours after the activation by phone. As long as your sim card hasn't been fully activated and you try to make a call, your call is automatically diverted to our customer service.
Attention: please, do not forget to copy your current contact list, text messages, etc. to your phone’s memory. In this way you do not risk to lose important data. Read the phone manual to know how you can copy this information.