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Citymesh Help Center home page
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  2. Internet

Internet

Fiber ordering

  • What is fiber
  • Is fiber available throughout Belgium
  • How long does it take before my fiber subscription is activated
  • What speed can I expect on my fiber connection

Installation VDSL

  • Telecom Installation
  • Worry Free Installation
  • Managed Services installation
  • Is it possible that extra (welding) work is needed to activate my subscription
  • What if I’m building a new house or I'm renovating and there is no connection to the Proximus infrastructure present

Fiber installation

  • What is Fiber NT and where can I find it
  • What does UTAC number refer to

VDSL configuration & usage

  • What does Citymesh understand by Internet abuse
  • What can I do against internet abuse

VDSL technology

  • What speed can I expect on my VDSL line
  • How long does it take to get my speed
  • Which factors can influence the speed of my VDSL connection
  • What is DLM (Dynamic Line Management)

Network

  • Do I need a fixed IP address
  • Service areas in Belgium
  • FRITZ!Box 7530 AX modem/router
  • FRITZ!Box 6890 LTE modem/router
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Helpdesk: Monday to friday, 09h – 17h

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